Personal Assistant

Thomas Pocklington Trust:

Thomas Pocklington Trust is a national charity dedicated to delivering positive change for people with sight loss.

Our Values:

  1. Making a Difference – the lives of people with visual impairments are better because of what we do
  2. Working in Partnership – we work collaboratively together and with all our partners and stakeholders
  3. Respect – we treat people the way we would like to be treated
  4. Quality – we set clear goals and high standards and work efficiently and effectively to achieve them
  5. Participation – we place the participation of blind and partially sighted people at the heart of everything we do

Thomas Pocklington Trust aims to be a fulfilling and enjoyable place to work; we know this enthusiasm plays a key role in delivering high quality services to our service users, we also recognise the crucial role each and every one of us plays in helping to achieve our goals.

Join us!

Role: Bank Personal Assistant

Department: Various

Reporting to: Head of Department, Assisted Staff member

Location: London (Euston)

Duration: Zero Hour Contract

Salary: £12.00 per hour

Main purpose of role:

To provide sighted one to one support for Thomas Pocklington Trust   employees who are blind or partially sighted which enables them to retain employment and succeed within their job. You are required to work flexibly, undertaking the work as directed by the employee. The nature of the role and specific requirements of the role may change in accordance with changes to the work and role of the employee.

Key Areas of Responsibility:

Each employee will have a different package of support agreed depending on their needs. You may work consistently with an employee or provide short term support. You will work with the employee to fulfil their agreed support needs which may include:

  • Meeting a person at their home and travelling with them to their workplace or meetings using public transport or on foot
  • Supporting the person to use workplace facilities including making drinks, preparing snacks and to access bathrooms
  • Supporting a person within meetings, enabling introductions, networking, note taking
  • Attending courses, seminars or similar events
  • Assisting them with elements of their job role including using IT and other equipment, administration filing and form filling.
  • Formatting project proposals and other documents and ensure that they appear professional.
  • Creating PPT slides for presentations, and ensure they are well-formatted.
  • Performing online research
  • Teaching them how to do tasks or use equipment
  • Carrying equipment and baggage
  • Supporting job interviews attendance
  • Reading mail and other documents (information and instructions)
  • Assisting with item recognition/sorting
  • Providing basic office/administrative support as required.

This may include: (dealing with telephone calls, ensuring maintenance issues are reported to the responsible staff)

  • Work one to one with assigned employees
  • Carry out the responsibilities agreed in the access to work plan
  • Support the employee in a way that is empowering, builds their confidence and promotes their dignity
  • Maintain positive communication and relationships with the employee and all Pocklington staff and volunteers
  • Maintain confidentiality about the employees you support and about information you are provided with
  • Be aware of and highlight safety risks
  • Work within Pocklington’s health and safety policies, code of conduct and People Development Manual
  • Maintain accurate records of hours worked and submit timesheets on a weekly basis
  • Take part in mandatory learning events as required by Pocklington
  • Raise any concerns appropriately with the support manager
  • Looking up and keeping up to date contact information for partner agencies and useful contacts.

We request that all personal assistants be mindful that their role is to support the employee to carry out their daily work duties. Support workers should not act as a representative on behalf of the individual to whom the support is being provided for.

Person Specification

Thomas Pocklington Trust (TPT) is a charity established to provide services for visually impaired people: our mission is to improve the lives of people living with sight loss.

This role has been created to support the visually impaired , in furtherance of TPT’s charitable objectives, and aims to support visually impaired individuals back into work.

The successful applicant will possess the following skills:

Essential criteria:

  • Experience working with visually impaired people/ disabled people
  • Experience working in a office environment
  • IT Skills including (Word, Excel)
  • Customer service skills
  • Communications skills
  • Time management skills
  • Interpersonal Skills
  • High attention to detail
  • Flexibility
  • Honesty
  • Reliability
  • Patience
  • Proof of right to work in the UK


Desirable criteria:

  • Experience working in a charity
  • Experience working as PA
  • Experience dealing with assistive software
  • Experience delivering sighted guidance to a visually impaired person.


How to Apply

If you are interested in applying for this role then please follow these steps:

  1. Complete an Application and Equal Opportunities monitoring form. Download form here
  1. Email completed Application form to :