As per the Government’s advice, everyone must stay at home to help stop the spread of COVID-19. For more information on this along with guidance on how to stop the infection spreading visit:


Photo of supermarket shelves


Together with RNIB, Guide Dogs and Visionary, TPT has written to supermarket chief executives to ask them how they are helping blind and partially sighted people.   For a summary of what the main supermarket chains are doing to help disabled customers, including dedicated shopping times, deliveries and food boxes (Morrisons) please visit the RNIB webpage


Blind and partially sighted people are struggling to properly access supermarkets, and unable to find online shopping slots.  This is often because priority online shopping slots are being given to people classed as ‘vulnerable’, however the list being used to define this group is based on vulnerability to coronavirus, and doesn’t yet take other barriers to shopping or accessing services into account.

Social distancing is making it much harder for blind and partially sighted people to shop because many people rely on a guide who might not be part of their household, and some stores are also changing their layout or queuing systems to encourage people to stay two metres apart.


Lobbying Government

In partnership with RNIB, Guide Dogs, VisionUK and Visionary, TPT has written to Rt Hon George Eustice MP to ask the Government to urgently work with supermarkets to ensure that people with vision impairment are considered a priority group able to access online shopping.  You can see the full version of this letter here.

We have now written to all MPs also asking them to add their voices to our campaign.

We are calling on all blind and partially sighted people and their families to raise this issue with their MPs – and we have created a template letter to make this quick and simple.

Four Easy Steps to Send Your MP a Message:

1) Go to and enter your postcode

2) Select your MP for your message & write in your own message or copy in the text from our template letter

3) Send

4) You will receive a confirmation email – click this and your letter is sent.


Online petition

Sign the joint petition to make sure supermarkets and the Government are doing everything they can to ensure blind and partially sighted people can access priority shopping delivery slots and get the necessities they need through the coronavirus lockdown.


Your questions answered

Blind and partially sighted people have been contacting us with a range of questions related to COVID-19. We’ve come together with other sight loss sector organisations to share these FAQs which will be frequently updated:


We have a pulled together an outline on what each of the national sight loss charities are doing during the pandemic with links to their websites and how to get in touch.  You can download this here:

National sight loss charities advice pages


Can you help?

The NHS is looking for volunteers in a number of roles.  This includes collecting and delivering shopping, medication or other essential supplies for someone who is self-isolating; providing transport home for patients who are medically fit for discharge from hospital;  transporting equipment, supplies and/or medication between NHS services and sites or simply checking in via telephone with people who are self isolating. If you think you could help, register here:


Advice for our residential tenants

Any tenant occupying one of our properties who has a maintenance issue should continue to contact the Tandem Help Desk:

Telephone – 0203 942 7997

Email –


Any questions concerning the payment of rent or other tenancy matters please contact Stephanie Green at Tandem:

Telephone – 07957 363623

Email –


Photo of man on phone, smiling

Hammersmith and Fulham Council, the borough in which Pocklington Lodge sits, has launched a community aid network, with a central phone line and email hub –  staffed by redeployed council officers and supported by more than 1,300 volunteers who have signed up to help.

The freephone 0800 145 6095 and email will be open from 9am to 7pm, offering urgent food deliveries and support for those suffering from loneliness or isolation. Residents who need urgent help – and friends, family or relatives of those who need help – are encouraged to call or email for assistance.


Handy apps during COVID-19

At this time, when technology is so important for enabling blind and partially sighted people to live the life they want to lead, we have created a list of accessible apps and solutions for greater independence, support, communication and entertainment for blind and partially sighted people.

Take a look at our handy guide here.


Need to get in touch?

Pocklington Hub is closed and our teams are working from home.  If you have an enquiry and know the contact details of that staff member, please contact them directly. For all other enquiries contact: or telephone: 0208 995 0880.


Stay healthy.  Stay safe.