Student Support customer care and complaints policies

We are committed to delivering an excellent service to anyone contacting our Student Support Service, whether via telephone or email. Our Student Support: Service user care  policy sets out what you can expect from us.

You have a right to expect the very highest standards from Thomas Pocklington Trust. If we don’t meet those standards, and you are not satisfied with any part of our services, policies or conduct, we want you to tell us, please read our Complaints Policy and Procedure for more information.

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