COVID-19 Student support

Advice and guidance for students with vision impairment and professionals supporting students entering Higher Education during the Covid-19 crisis.

Guidance for students

COVID-19: Questions and answers for students with vision impairment

Student Support Service briefing: Choosing a university during COVID-19

Also, check out this helpful video below from Chris Ross, Disability Advisor from Birmingham City University who provides some great guidance and support on attending Higher Education:

Guidance for professionals

Thomas Pocklington Trust (TPT), Guide Dogs and LOOK UK have worked with vision impairment sector partners, Disability Advisers, Qualified Teachers for Visual Impairment (QTVI), lecturers and other professionals to produce this Covid-19 specific guidance for Higher Education Providers (HEP).

To find out more, click here.

If you have a question you can contact us by email at, or on our new Student support line on 0203 757 8040. You will be asked to leave your name, number and a short message and a member of our team will get back to you.

You can also join our community of students on our Facebook Student Support network


Moratorium on the registration of new Non-Medical Help providers is lifted

TPT welcomes the news that the Department for Education (DfE) will lift the moratorium on the registration of new NMH providers with immediate effect.

Tara Chattaway, Student Support Manager, said: “This is excellent news and something TPT has been calling for. Students with vision impairment already struggle to access Non-Medical Help (NMH). As a low incidence disability that requires specialist skilled support – there is not enough NMH to support students before this moratorium.

“The decision to stop new providers from registering has only exacerbated this. A number of specialist providers have been in touch over the last couple of months, asking for information on how they register to support students with vision impairment at university. We are delighted that they will now be able to proceed with their application.”

Providers wishing to register to deliver DSA-funded NMH support should contact DfE at:

Read the DfE’s letter on the new arrangements

Return to our Student Support page

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