Banking: what you need to know about accessibility
There are a range of steps that banks can take to make their services accessible for you.
Make sure you have a good understanding of your own needs before shopping for a bank as not all banks offer the same accessibility options.
Products change very quickly, it’s always worth doing your own research, work out what’s important to you, and considering what you need from a bank.
Here are some of the adaptations and modifications banks may offer, you will need to contact your bank directly to find out how they can support your needs.
Modified Bank Cards
- You can get bank cards which have a notch cut out to identify which way you put it in the chip and pin or ATM
- Coloured cards to be able to identify which bank card is which
- Photo cards to assist with identification
- Large Print cards
- Braille dots to help you identify between accounts
- Contactless, there may also be an option to switch off contactless
- ‘Chip and Signature’, you will be asked to sign a receipt instead of using chip and PIN’
Modified Bank Statements
- Online option
- Large print black font white paper
- Large print black font yellow paper
- Braille (remember to request a standard statement too in case of any issues so bank staff are able to assist)
- Audio CD
Approved Mobile Banking Apps:
There have been huge improvements in the accessibility of the mobile banking apps, lots are now accessible with devices and mobile phones. You can look for AbilityNet accredited apps to check they have been independently assessed by the UK charity.
What else is available?
- Cheque templates, a plastic overlay which tells you where and what to write in each section of your cheque, so you compete it successfully.
- Card signing template; ensures your signature is within the designated box on your debit and credit cards.
- Talking ATM’s; Cash points that give you instructions on how to use by plugging in headphones to the jack.
Not every product a bank offers will be suitable! A signature stamp may seem like a good idea but unless you have somewhere safe to keep it, you could be at risk from having your signature stolen, add in a cheque book and you could be paying money out when you don’t want to!
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